General

What is Annexian?

Annexian.com is a marketplace platform for services performed by its users.

How does the site work?

  • Only registered users may hire or list on Annexian. Registration is free.
  • The coaching services are offered at prices determined by the coaches.
  • The coach posts a listing and defines a price for the service.
  • The individual user opens the listing page, selects options (how many coaching hours, or sessions or programs) and clicks on the "Book your session" button.
  • On the following page, the user reviews the details of the purchase and clicks "Checkout with PayPal". You are taken to PayPal to complete the payment. If you don't complete the payment within 1 hour, the transaction attempt is closed.
  • Once the payment is done, the user is taken to a page that displays the transaction details. You are told that the coach needs to accept the transaction before the money is transferred.
  • The coach gets an email notification of a new transaction that needs to be accepted. If the transaction is not accepted within 3 days or before the end date (whatever comes first), the transaction is cancelled and no money is transferred. Once accepted, the money (minus PayPal's payment processing fee) is transferred to the coach's PayPal account. Both parties get a receipt of the transaction via email.
  • If accepted, the transaction fee is moved from the coach's PayPal account to the Annexian’s PayPal account.
  • Both user and coach can then discuss freely to agree on details. When the order is completed (user and coach have met, service is delivered), you can mark the order as completed
  • Both user and coach can then review each other.

What is coaching?

Coaching is a method to develop people’s skills and capabilities, in order to improve performance in their daily life. A coach can provide help and tools, based on the coach’s knowledge and experience, so that the individual/client can find answers to their problems.

Why is coaching important for personal growth?

A coach can help people to unlock the answers to their problems faster, compare to when they try to find the answers themselves. Hence, a good coach could boost personal performance and growth that could take people’s life and career to the next level.

Who are the individuals?

People, from all walk of life, who need help and guidance from coaches/mentors to maximise their potential to improve life and career.

Who are the coaches and mentors?

The coaches and mentors are people who have extensive professional experience and qualification(s) to provide direction and facilitation to the individual. Each listed coach/mentor has their own specialties and areas of expertise that they can help with. Individual user can select any coach/mentor who suits the individual’s requirements/problems.

Fees and charges

For Individual

Individual is free to sign up, create a profile, send and receive messages from user and discuss the coaching goals/requirements.

Annexian do not charge any administration or introduction fee for individual user, but user will need to make the payment to the coach you choose, based on the coaching/mentoring service you choose.

All transaction will be handled in Australian Dollar (AUD).

For Coach

Coach is free to sign up, create a profile, select services you want to provide, upload images, receive notifications, discuss service details with individual and offer for services.

For fixed price sessions (per session and/or per program), if you are booked a session/program, and you accept, we charge you a small fee relative to the value of the session, as an introduction fee.

For hourly sessions, the fee is levied on each payment as it is made by the individual to you.
The fee for fixed price session is 15% or $5.50 AUD, whichever is greater, and 15% for hourly sessions.

All transaction will be handled in Australian Dollar (AUD).

Safety advice

For face-to-face meeting, we encourage coaches/individuals to meet in public space or in proper office address in daylight. If anything bad or suspicious happens, they should get in touch with us straight away.

If it’s a very serious issue, we encourage customers to call the police.

Feedback and complaints

If you would like to pass any feedback or come across a problem, please contact us on admin@annexian.com and we will get back to you as soon as possible.

For Individuals

How do I use the coaching services?

Identify what you want to improve and/or solve in your current life/career. Then use the site to find and book the coach/mentor that you feel would suit your needs/requirements.

Do I need to register to use the site?

You can browse the site without registering. However, should you need to communicate and book the coaching session, you will need to register to the site to do so.

Is there any fee to register?

No, it is free to register.

How do I pay for coaching services?

You pay the coaching services via the secured online payment provided in the site.

What if I want to cancel for the coaching services?

Before you book your session with your coach, you need to read the cancellation policy carefully, so that you know the cancellation processes and can work out (e.g. refund) with the coach yourself. Annexian are not responsible to refund any cancellation fee.

What if I am not satisfied with the coaching services?

Once a session/program is completed, we cannot issue a refund. However, we strongly recommend you express any questions, concerns or comments to your coach. In nearly all cases, your coach would be able to help you find a resolution for you, as long as you communicate with them.

What if the coach doesn’t show up?

If the coach doesn’t show up and doesn’t communicate the reasons why, you can report about the incident to us and we will block their profile straight away.

How do I communicate with the coach?

You can message your coach using message channel within the coach’s profile.

What is the coaching method?

You can choose either to use online video chat or face-to-face coaching session with your coach.

For Coaches

How do I list my services?

After registering to the site, you can then start listing your services by first clicking on ‘list your services’ button. You will then prompt to fill in as much details about yourself and services as you can so that individual/client could understand what you coaching services are offering.

Do I need to register to start listing my coaching services?

Yes, you will need to register to the site to list your coaching services on the site.

Is there any fee to register?

No, it is free to register.

How do I get paid?

Once the payment is done by the individual/client, you will need to accept the transaction before the money is transferred. Once accepted, the money is transferred to your account (minus PayPay’s payment processing fee and Annexian introduction fee).

What do I need for my profile page?

You will need to include as much details about your experience, specialties, education and certifications as possible. In addition to the description, you will need to include your available time and day as well as your price. You can also include some images that would enhance your personal branding and profile.

What is the cancellation policy?

Whenever you list your services, clearly identify if you have a cancellation policy, and if you do the terms. Users should notify you (the coach) as quickly as possible if they need to cancel or refund. We are not responsible for refunds or cancellation and do not offer a guarantee.

What are the listing types I can choose from?

  • Per hour listing: Your coaching services are paid by hourly basis.
  • Per session listing: Your coaching services are paid per session, instead of per hour.
  • Per program listing: Your coaching services are paid per program, that could include multiple sessions.

Do I need to provide initial free consultation?

You don’t have to. You can either provide free 30 minute consultation as your service or you can choose not to provide free time at all.

What is the coaching method I can provide to the individual/client?

Based on your agreement with your individual/client, you can either use online video chat or face-to-face method to deliver your services.